
IQAX’s products TrackIt and Velocity have been granted ISO 27001 certification, underscoring their alignment with best practices and the advanced security protocols that underpin them. The International Organization for Standardization (ISO) certification is a global hallmark and standard for information security management systems.
1. What is the Logistics Operations Optimizer (Velocity)?
The Logistics Operations Optimizer (Velocity) is a cutting-edge software solution built on a low-code platform, designed to streamline logistics and supply chain operations. It helps businesses manage the complexities of shipping cycles, optimize workflows, and enhance operational efficiency using BPMN (Business Process Model and Notation) and DMN (Decision Model and Notation) modeling.
2. What are the key features of the Velocity?
3. What makes Velocity different from traditional TMS or WMS systems?
Unlike rigid tools, Velocity lets you adapt workflows in hours, not months. For instance:
If a port strike disrupts sea freight, model a new air-land hybrid workflow using drag-and-drop tools.
Automatically enforce compliance rules (e.g., temperature checks for perishables) across all shipments.
1. Who can benefit from using this product?
Businesses of all sizes in logistics, supply chain management, and shipping, including manufacturers, distributors, retailers, and third-party logistics providers.
2. How does the Velocity improve efficiency?
It enables quick workflow adjustments, automates decisions, and provides insights, reducing errors and operational costs.
1. How is our data secured?
Data is encrypted in transit and at rest. We comply with GDPR, CCPA, and ISO 27001 standards. Role-based access controls ensure internal security.
2. Can the Velocity integrate with our existing ERP/TMS/WMS systems?
Yes. Velocity offers API-based integrations with major ERP (e.g., SAP), Transportation Management (TMS), and Warehouse Management (WMS) systems. Custom integrations are also supported.
3. Does Velocity work with our existing carriers?
Yes, Velocity package rich connectors for carrier schedules, shipment tracking, document handling to enhance functionality
4. Can we customize Velocity for niche needs (e.g., cold chain or oversized cargo)?
Yes. Use the platform’s no-code rules engine to:
Add custom checks (e.g., “Confirm temperature logs every 2 hours for pharma shipments”).
Design workflows for oversized cargo (e.g., automate permit applications for wide-load trucking).
1. Is Velocity cloud-based or on-premise?
Velocity is a cloud-native SaaS solution, ensuring scalability and remote access. On-premise deployment is available for enterprises with specific security needs.
2. Is there a trial period available?
Yes, a free trial is available to explore the software's features and benefits. We also offer a personalized demo to showcase how LOO addresses your specific pain points.
3. What are the pricing options?
Flexible pricing based on business size and needs, with subscription and one-time licensing options. Contact us (customerservices@iqax.com) for a quote.
1. What if we need technical support?
Our team provides 24/7 support via chat, email, or phone. SLAs with guaranteed response times are available for enterprise tiers.
2. What training is provided?
We offer live training sessions, video tutorials, and 24/7 access to a knowledge base. Enterprise clients receive dedicated account managers.
1. How can I get started?
Contact us (customerservices@iqax.com) for a free trial on our website or for a demo. We’ll guide you through onboarding.